1. Booking

a) Greys Hill Residence Ltd is the owner and the contractual relationship is directly between the Owner of the property and the Guest.

b) Customers renting property are referred to as “the Guest”.

c) A £50 booking fee is payable to cover the administration and processing of each booking.

d) This Agreement is not intended to create a tenancy; the holiday maker is granted a licence to occupy the property between the agreed dates.

 2. Duration of Rental

a) Rentals are to be agreed and commence at 3pm on the first day of the rental and end at 10am on the day of departure unless otherwise arranged otherwise. This rental period hereafter is referred to as “the Holiday”.

b) The period booked will be stated on the confirmation sent by email to the Guest when they book (the “Booking Confirmation”).

c) The period booked cannot be extended unless approved by the manager. The Guest will be liable to pay the price for the extension before the extension commences.

 3. Deposits

a) A deposit of 50% of the total cost of the booking is required by bank transfer, cheque, online BACS to secure the booking.

b) The balance is due six weeks before the start of the holiday.

c) If a booking is made less than six weeks before the Holiday is due to start, the full rent, plus any additional charges must be paid at the time of booking.

d) Should the balance payment not be received at least six weeks before the holiday starts, the booking will be cancelled and deposit retained.

e) Should the manager/ GHR Ltd not accept or reject a booking request, all sums of money paid by the Guest in relation to the Holiday will be refunded immediately.

4. Cancellation

If you have cause to cancel your holiday please notify our office immediately by telephone and then in writing.   All reservation deposits paid to Sian Gwilliam are non-refundable and the hirer will be liable for the full cost of the holiday if a cancellation occurs UNLESS Sian Gwilliam is notified as follows:

A)         Up to 6 weeks before the start of the holiday. In which case the hirer will forfeit the deposit and booking fee only.

B)         Less than 6 weeks before the start of the holiday and it is possible for us to re-let the property. In which case the deposit will be forfeited along with the booking fee, plus an administration charge of £50 plus VAT. The balance will be returned to the hirer. If the property is not re-let the hirer will forfeit the full cost of the holiday.

C)         If the booking was made within 6 weeks of the start of the holiday and it is possible for us to re-let the property, an amount equal to the deposit will be forfeited along with the booking fee, plus an administration charge of £50 plus VAT. The balance will be returned to the hirer. If the property is not re-let the hirer will forfeit the full cost of the holiday.   It is recommended that the Hirer is covered by Personal Holiday Insurance.

5. Final Payment

a) Unless otherwise agreed by the manager/GHR Ltd in writing (and subject to clause 7 below), the price for the Holiday shall be the rent for the property as set out on the website at the time of booking.

b) Subject to the Cancellation provision above, as soon as the booking is received and accepted by us and the Guests are in receipt of the Booking Confirmation, the guest is liable for payment of the balance of the rent, along with any additional charges that may be due in relation to the Holiday.

c) Payment of the rent and additional charges are payable to the manager/GHR Ltd six weeks before the start of the Holiday and non-payment by the Due Date could be considered by us as a notice of cancellation.

d) If payment is not received by the Due Date, we will have treated the non-payment as a cancellation of the Holiday, the Guest will lose their booking and the deposit shall be non-refundable.

e) We shall not be responsible for sending reminders of the Due Date of full payment.

f) The dates of the Holiday may be changed providing the property is available for the new dates and the Owners accept the change. In this case, a £50 re-booking fee is payable to the manager/GHR Ltd.

 6. Method of Payment

a) Payments may be made by electronic bank transfer.

b) Contact Sian for details of the bank account.

c) Any charges raised against us by their bank for handling, bank transfers or any other payments will be passed onto the Guest who are liable to reimburse the manager/GHR Ltd.

7. Price changes

a) We reserve the right to amend prices on the website due to errors or omissions, but such charges shall be notified to the Guest as soon as possible and the Guest shall be able to cancel the booking if the amended price is significantly higher than the original price quoted.

8. The Guests Obligations

a) To pay for any losses or damages to the property and contents caused by The Guest or a member of their party and inform the manager/GHR Ltd immediately so items can be replaced or repaired prior to the arrival of future Guests.

b) To take good care of the property and leave it in a clean and tidy condition at the end of the Holiday, with exception of linen to be laundered.

c) A cleaning service is not provided during the holiday unless otherwise specified.

d) On departure all windows and doors must be checked and securely locked. Keys must be returned to the key safe and the key safe locked properly.

e) In the event that keys are not returned, then a charge will be incurred by you, the Guest to cover locksmith costs to change locks and replace keys.

f) The Owner retains the right of access.

g) Not to part with possession of the property, or share it, except with members of the party shown on the Booking Form. All Guests at the property must be notified to the manager/GHR Ltd at the time of booking.

h) Not to sell or transfer the booking to another party without prior agreement.

i) Not to exceed the total number of people stipulated in the property description.

j) Not to cause an annoyance or become a nuisance to occupants of adjoining premises.

k) Not to smoke at the properties. Smoking is permitted outside the property on condition that all cigarette butts and ash are cleared and disposed of, by you, the guest, before departure.

 9. Liability

a) We will not be liable for any act, neglect or default on the part of the Owners or any other person not within their employ or otherwise under their control, nor for any accident, damage, loss, injury, expense or inconvenience, whether to person or property, which the Guest or any other person may suffer or incur arising out of, or in any way connected with, the rental unless we are responsible.

b) The Owners accept no liability for loss of, or damage to the Guest’s possessions on the Owners property or land.

c) Nothing in these clauses excludes or limits the liability of the Owners: For death or personal injury caused by GHR Ltd or the Owners negligence. For any matter which it would be illegal for GHR Ltd or the Owners to exclude or attempt to excluded their liability.

 10. Personal Belongings

a) If the Guest, or any members of your party leave any personal belongings behind at the property after departure, the Guest will be charged the cost of postage and packaging and an admin fee to have them returned.

b) Any items found by the servicing company responsible for the property will be disposed of within 30 days if not claimed. All perishable foods will automatically be disposed of at the time of the changeover.

 11. Pets

a) Pets are not permitted in the house.

12. Sudden unavailability of the Property

a) We do not anticipate any problems but in the unlikely event for any reason beyond the Owners control the property is made unavailable or the property becomes unsuitable for holiday letting on the date booked by the customer, all rent and charges paid in advance will be refunded.

13. Complaints

a) All complaints must be notified to the manager/GHR Ltd as soon as possible, as the manager/GHR Ltd may be required to carry out investigation and if necessary, request the Owner to take action – it is always more difficult to deal with after the holiday.

b) If the Owners are denied the opportunity of investigating the complaint within a reasonable time or denied the opportunity to put matters right during the Holiday, then the Guest will waive all rights.

c) All complaints relating to the cleanliness of the property should be reported within two hours of entry to the property.

d) No refund will be given or compensation paid, if you do not give us reasonable opportunity of solving the problem before you return home.

Access

This property has steep narrow stairs, as it is an old workers cottage. It is not suitable for guests with a lack of mobility.

Property Descriptions

Our property descriptions are prepared some time in advance, as a result some advertised facilities may change. We may therefore alter property description at any time to reflect this. We will make all reasonable efforts to inform you of them.

Liability

a)  We will not be liable for any act, neglect or default on the part of the Owners or any other person not within their employ or otherwise under their control, nor for any accident, damage, loss, injury, expense or inconvenience, whether to person or property, which the Guest or any other person may suffer or incur arising out of, or in any way connected with, the rental unless we are responsible.

b)  The Owners accept no liability for loss of, or damage to the Guest’s possessions on the Owners property or land.

c)  Nothing in these clauses excludes or limits the liability of the Owners: For death or personal injury caused by GHR Ltd or the Owners negligence. For any matter which it would be illegal for GHR Ltd or the Owners to exclude or attempt to excluded their liability.

Appliances

a)  TV’s, washing machines, freezers, showers, microwaves, toasters, TV, kitchen appliances, BBQs cannot be guaranteed in the event of a breakdown during your stay. Everything will be done to repair or replace the item as soon as possible.

Linen and towels

Bed linen and towels are available to rent. Where linen and or towels are not provided, please bring your own for some home comfort. Icons will denote if they are not supplied. Please bring your own beach/swimming towels.

Cot and high chairs

When travelling with young children, we understand how many things children need and that packing is never easy! – We  do supply a travel cot and travel high chair (please bring your own cot-child bedding). Please contact us before your arrival to discuss your needs.

Bunk bed safety

We understand that some children have never slept in a bunk bed before, therefore the importance of safety issues should be explained to them, regarding safe use of the bunk bed, such as no leaning over the upper bunk (to prevent falls) and no playing on the ladder. Safety guidelines suggest that the upper bunk should not be used by children under the age of six years old. Whilst the bottom bunk is best for children under the age of six, it is recommended that babies and toddlers should sleep in their own separate cot.

Accessibility

We want your stay to be as comfortable as possible, so if you are looking for a property with certain features, we encourage you to view our website to see if this chosen property does meet your needs.

If you have mobility restrictions or other disabilities then please speak to us prior to booking who will advise on the suitability of the cottage for your stay.

Allergy suffers should also check with us first regarding suitability of their choice if their condition is serious.

However, we cannot be held responsible should the property be booked that is unsuitable or inappropriate. The choice is ultimately the responsibility of the person booking the property.

Departure

We hope you had a lovely holiday and we will be sad to you see you leave. Keys need to be returned to the key safe on the day of departure. Please leave the property and its contents in a clean and tidy condition, with all the windows and doors securely locked.

Cancellation Insurance

When a holiday is booked, the guest is entering into a legally binding contract. The owner does not sell cancellation insurance however you may have cover through bank accounts, credit cards or travel insurance. Cancellation insurance can be purchased online though a number of providers, but ensure whatever you choose is suitable for your circumstances (age, medical conditions etc.).

Property Descriptions

Our property description is prepared some time in advance, as a result some advertised facilities may change. We may therefore alter property description at any time to reflect this. We will make all reasonable efforts to inform you of them.

Character Properties

We ask guests to bear in mind that this cottage is a period property and was built before the days of damp proof courses and cavity wall insulation, so some properties may show signs of damp.

This is particularly pertinent if your party includes elderly/infirm persons or very young children. Should traditional cottage features (steep stairs, low ceilings, uneven floors etc.) be a problem for any member of your party, you should consider this when selecting a property, before making any booking.

Please remember that when you stay in unfamiliar surroundings to familiarise yourself with the layout of the property (to enable a quick exit in the event of an emergency) and any quirky (unfamiliar to you) features.

Wi-Fi and Mobile reception

Where Wi-Fi is an advertised facility, please note that its provision is subject to availability and network conditions. It may not be available 24-hours a day and is provided for pleasure, not for business purposes.

Please note that the owner cannot be held responsible inappropriate content download or for disruption to the internet service brought about for reasons beyond their control. Please note that Wi-Fi, if provided, is only for occasional, light usage and we cannot guarantee that it will be enough to stream movies, play games or watch TV etc.

Network coverage in Henley can be variable and, in some places, non-existent. Please check www.mobilecoverage.net to check your mobile reception in specific areas.